Customer Support Resources

We appreciate that when you purchase our products and services, you are buying more than just a software solution. To make sure your experience with those products and services is a positive one, we offer a number of support resources.

Element LIMS

Customers with maintenance agreements get access to a number of resources including:

  • Technical support helpdesk
  • System upgrades for major and minor releases
  • Document upload
  • Document library
  • Product FAQ
  • Training and workshops

DataConcourse

DataConcourse customers benefit from a numbr of resources:

  • Technical support helpdesk
  • System upgrades for major and minor releases
  • Product FAQ
  • Video Tutorials

EnviroChain

EnviroChain customers benefit from a number of training and support resources including:

  • Technical support helpdesk
  • User guides
  • Product FAQ

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