Customer Support Resources

We appreciate that when you purchase our products and services, you are buying more than just a software solution. To make sure your experience with those products and services is a positive one, we offer a number of support resources.

Element LIMS

Customers with maintenance agreements can access a number of resources:

  • Product installation packages and upgraded application file versions
  • Help desk call support
  • Remote diagnostics and corrective action
  • Online support ticketing
  • Instrument interpreters
  • Knowledge base help resources
  • Customer forum

Promium Campus

Comprehensive online learning resources for implementation and training.

Element LIMS courses

Customer Forum

Element LIMS on LinkedIn

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Contact Support

Phone: 425.286.9200

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We're hiring!

Open Position: Implementer

Do you know someone who wants to play a critical role in increasing efficiency and quality in laboratories by leading the implementation of Element LIMS?

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